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Would You Like A Squeeze Of Lemon With Your Hog Bung?

If you have been following the press lately, there appears to be a lot of deception regarding our food supply.  In California, officials discovered that over 50% of the fish being sold in stores and restaurants is mislabeled, so there is a good chance that the sea bass you think you are eating is actually Vietnamese toothy catfish or some other less desirable cut of ocean monster.

But perhaps inadvertently consuming an inferior grade of fish is not as bad as some of the alternatives.  As reported on This American Life a few weeks ago,  food producers are potentially labeling hog bung as “artificial calamari”.   Well, I guess it is the right shape.   It’s one thing to have some unscrupulous restaurant serve me farm raised instead of wild salmon – but I draw the line at having pig ass fried up and sold as seafood.

I know little about animal processing, but I was surprised to learn that we are so efficient that we even utilize animal rectums for our food supply.  I would never knowingly buy hog bung, cow lips, or pig blood, but I do buy sausage and hot dogs, so there is a good chance I am eating all those things.

But perhaps this all just naturally fits into our new world where “things are not as they appear”.  In today’s society it would not be unusual to meet someone online – who claims to be a doctor  – but actually works detailing doctor’s cars.  You then might go out on a date to a restaurant that looks like a charming neighborhood joint, but is actually owned by a massive multi-national corporation that uses the profits to undermine South American governments. The wine they serve you, represented as 2008 Oregon Pinot, might actually be Two Buck Chuck Merlot purchased from a bankrupt Argentinian winery.  But in any case, avoid ordering the calamari.

2 Responses to Would You Like A Squeeze Of Lemon With Your Hog Bung?

  1. Mike says:

    “They use everything about the hog except the squeal.”
    - Upton Sinclair, The Jungle, Ch. 3

  2. Scott says:

    That’s why I stick to McMenamins and Lucky Lab while in PDX. I will never look at calamari in the same way.

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Posted in Livin' Large

The Martini – America’s Perfect Cocktail

I can hardly express how annoyed I get when I hear someone call a vodka-based drink a “Martini.” Sadly, even professional mixologists have co-opted the name for any cocktail that’s shaken and served “up.” Most of these drinks have absolutely no connection to the herbal elixir of the gods that is a real Martini. Fortunately, a resurgence of boutique gins in recent years is a boon for real martini drinkers.

The Martini celebrates alcohol and bold flavors, rather than masking them. It is quite possibly the perfect cocktail. The Martini employs two beverages built upon aromatic herbs – balancing elements that can be overwhelming on their own. The subtlety of the Martini is like factoring a quadratic equation; the combination of gin and vermouth cancels out similar elements in the base beverages. Pristinely simple, deeply mysterious, the Martini is perfectly balanced and definitively adult.

Vodka, on the other hand, adds nothing to a cocktail. It is intentionally neutral, making it perfect for fruity drinks, or when one wishes to consume alcohol without knowing it’s there. So, appending the name “vodka” to Martini is an admission that this version is an inferior imposter. But sadly, I have met bartenders who asked, “Which vodka do you prefer” when I simply ordered “a Martini.” That response should be punished by the immediate revocation of their Bartenders Guide, followed by corporal punishment with his cocktail strainer.

As much as I hate to say this, Gin is essentially flavored vodka. Modern gin is a clear distilled grain spirit infused with natural botanicals. These vary from brand to brand with all with juniper, of course, but other common ingredients include cardamom, coriander, sage, cassia, nutmeg, citrus peel and angelica root.

Gin originated in Holland in the mid 16th century when Franciscus Sylvius, set out to concoct a cure for stomach complaints using juniper berries. He called it Genever, the Dutch bastardization of the Latin word for juniper. Dutch gins were, and are, viscous and full-bodied with hints of fusel oil. Oregon’s Aviation Gin is a rye-based spirit that is a modern spin on a Dutch gin, that’s great for vintage Genever-based cocktails.

The migration of Dutch gin from Holland to the UK came about in the 17th century when troops returned from the “30 Years War” where British soldiers were given rations of gin before battle. Their so-called “Dutch courage” was enthusiastically embraced and brought back to the UK for consumption at home. The new London Dry gin took on a new style that was fresh, dry and light.

The expansion of the British Empire then made this gin an international remedy for whatever ailed you. Its original medicinal roots were applied to new maladies. Gin and lime was a favorite with the Royal Navy, served as a palatable combination for ingesting large quantities of sour limejuice as a countermeasure against scurvy. This is the spiritual godfather of the Gimlet.

When King William III – better known as William of Orange – came to the English throne, he enacted a series of statutes encouraging the distillation of English spirits. Anyone could legally distill their own hooch simply posting a public notice they intended to do so. Gin became so commonplace that it was distributed to workers as part of their wage, and gin sales volume exceeded beers and ales, which were more expensive at the time.

Gin was the perfect spirit for amateur distillers, because strong herbal favors cover the flaws in properly made booze and the poisons in improper ones. Things got so bad during the “Gin Craze” in the UK that actual poison became a flavor component. Unscrupulous distillers would add a little turpentine to increase the “juniper” character and maximize the alcoholic kick of their product.

The Gin Craze hangover ended following the Gin Act of 1751. This act encouraged “respectable” gin selling by requiring licensees and distilling “on premises.” Historians suggest that gin consumption was reduced not as a result of this legislation, but because of the rising cost of grain. This scarcity led to the resurgence of gin consumption during the Victorian era by the aristocratic class who could afford it.

Economic transformed gin from pauper to prince. Lavish bars appeared that sold “respectable” gin to well-heeled patrons. The “gin mill” or “dram shops” that sold gin mostly as take-out often to be consumed in the street, were supplanted by elegant “gin palaces.” These upscale shops served beverages in a social environment that later transferred their décor of gaslights, etched glass and mirrors to the late Victorian pubs. Here patrons drank their gin like whiskey, neat or with a splash of water.

This new image helped to fuel the most popular gin drink on the planet today, the gin and tonic. The humble G&T was originally put together in colonial India as an anti-malaria concoction. Quinine was added to carbonated water to create “Indian Tonic” water. This beverage was so bitter that Gin was added simply to mask the medicinal character of the tonic. Today, one might guess that the opposite was true. The resulting mix became the origin of the G&T, although modern tonic water contains only a trace of quinine.

However, the Martini did not begin as this perfect exercise in herbal subtlety. In it’s original form and called “The Martinez” was described in the first edition of The Bartenders Guide, as a full wine glass of sweet vermouth, one ounce of Old Tom Gin, two dashes maraschino liqueur, a dash of bitters, shaken, and served with a twist of lemon. Herbal yes, but the Martinez was a veritable “razzmatini” of syrupy sweetness.

The generally accepted origin of the Martini was circa 1865 at San Francisco’s Occidental Hotel which was destroyed in the great 1906 earthquake. At the time, people drank at this hotel while waiting for the evening ferry across the bay to the town of Martinez. Not surprisingly, the citizens of Martinez used this as evidence that the “Martini” was first concocted right there first. They claim a bartender named Julio Richelieu served the first Martinez. As legend has it, Julio mixed the drink for a gold miner who was disappointed with his bar’s whisky. The miner purportedly placed a gold nugget on the bar and challenged Richelieu to create something delicious. He served up a glass of gin, sweet vermouth, orange, bitters and a local olive.

Given the Martini’s sophisticated aura, New Yorkers also insist it was created there. New York mythology has a bartender at the Knickerbocker Hotel inventing it in 1911 for John D. Rockefeller. While this origin is highly unlikely, Rockefeller did help the Martini make its way into big business lunches and backroom politicking. Franklin Roosevelt supposedly introduced the Martini back to the UK when he served one to the world’s most-famous drunken policy-maker – Sir Winston Churchill. The rest, as they say, is history.

Regardless of origin, once the 20th century rolled around, the Martini had become simpler and transparent; made from equal parts of gin and dry white vermouth with a couple of dashes of orange bitters. But, it was Prohibition and the relative abundance of illegal “bathtub gin” that really led to the Martini’s rise as the predominant cocktail of the jazz age. As refrigerators began to replace iceboxes, the drink became progressively dryer. Gin started to dominate the mix, but by just a ratio of 2:1, and the modern Martini was born.

By the mid-century, the drink’s aristocratic popularity put emphasis on excessive dryness that became an affectation of “sophistication.” By removing vermouth from the mix “super dry” Martinis with ratios sometime above 5:1 makes the cocktail a harsh, unbalanced drink, dominated by juniper and alcohol. Vermouth is a required element that takes the edge off, while adding floral top notes and a depth of citrus elements.

It is not surprising that the Rat Pack perpetuated the notion of dry sophistication with witty references to the dryness of their martinis and their act. In the 1958 movie Teacher’s Pet, Clark Gable mixes a martini by turning the bottle of vermouth upside-down and then running the moistened cork around the rim of the glass before filling it with gin. Surrealist director, Luis Buñuel, claimed that perfect dryness was achieved by allowing a ray of sunlight to pass through a bottle of vermouth, illuminating a glass of gin. Winston Churchill himself suggested that the perfect balance was achieved by pouring gin into a Martini glass and then bowing in the direction of France in homage to the vermouth.

But again, such excessive dryness undermines the depth of a Martini. The bitter balance of vermouth’s wormwood flowers, cloves and cardamom and gin’s coriander, citrus and juniper, topped off with briny olive essence, is magically deep and savory. Like perfume manufacturing, the perfect dry Martini is an exercise in balancing top notes, heart notes and bass notes. To replace the gin with vodka is to eviscerate the heart from the body. A vodka martini is devoid of the herbal “umami” that defines a real Martini.

Sadly the resurgence of the Martini was really inspired by Bombay Sapphire. This “premium” gin created a market for less juniper-dominated style that attracted a younger audience to what had long been seen as a middle-aged tipple. Bombay Dry, which is a less alcoholic 80 proof (Sapphire is 100) and more herbal, makes a superior martini. Fortunately the new wave of boutique gins is bucking the Sapphire trend. These more boldly flavored spirits celebrate the herbal heritage of gin. A few of the best are listed below.

When you mix your Martini be old-school about it. Be sure your gin and your shaker are freezer cold. Do not exceed the 5:1 ratio of gin to vermouth. Use French vermouth like Noilly Pratt. Add a dash of Fee Brothers Orange Bitters in homage to the Martinez. Mix all ingredients in the glass first and pour into an ice-filled shaker. Shake it vigorously enough to “bruise” the ice. Let it stand for 20 seconds. A hint of dilution smooth’s out the drink. If you drink dirty martinis, never put olive brine in the shaker as the salt melts too much ice. Pour the brine into your glass before you strain the shaker. The perfect martini will have ice crystals floating on the surface like stars in the night sky.

Junípero Gin, California, ±$40
Get the perfect gin-lover’s martini. Anchor Steam Brewing of San Francisco makes this small-batch gin in a copper pot still. As the name implies, if you hate gin for the juniper, you will loathe this. The bracing notes of juniper are buffered by clear supporting roles of citrus and spice (although the exact recipe remains a secret). The name is also a pun on the name of Father Junípero Serra, the Spanish padre who is best known for establishing the chain of Franciscan missions, stretching from San Diego to Sonoma along El Camino Real.

Death’s Door Gin, Wisconsin, ±$35
Add a hint of licorice to your Negroni. This is another small-batch gin that begins with a bright juniper bouquet. It has crisp pine flavor followed by a strong finish of fennel/licorice that reminds me of Pernod. It comes at no surprise really that the distillery also makes a mock absinthe. The name comes from the strait between the Door County Wisconsin peninsula and Washington Island in lake Michigan. This dangerous passage was known for its shipwrecks. The wild juniper berries used in this gin are hand harvested on Washington Island.

Bluecoat, Pennsylvania, ±$30
Leave the lime out of your G&T. Bluecoat is one of the latest arrivals on the US micro-distilling scene. Craft-distilled in Philadelphia, the recipe features organic juniper berries and is big on citrus, with three different kinds of peel being used. When launched, Bluecoat got rave reviews on both sides of the Atlantic. Bucking the trends and opting for a really intense flavor profile, Bluecoat is complex, with a strong orange peel element and very spicy undertones. Produced by Philadelphia Distilling.

Suggestion for further reading:
The Martini: An Illustrated History of an American Classic, by Barnaby Conrad III
Martini, Straight Up, by Lowell Edmunds
Craze: Gin and Debauchery in the Age of Reason, by Jessica Warner
The Much-Lamented Death of Madam Geneva, by Patrick Dillon

One Response to The Martini – America’s Perfect Cocktail

  1. Pingback: The Martini – America's Perfect Cocktail | The Bizzy LifeHomeBrewIntoxication.com | HomeBrewIntoxication.com

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Posted in Sipping

Wall of Shame – Senators the NRA Loves

Just in case you were wondering how your Senator voted on the recent gun control legislation – the legislation that 90% of America favored – here is a list with the Twitter handles of those that voted against the American people and in favor of the NRA.

 

Senators that voted against gun control legislation

•Sen. Lamar Alexander (R-Tenn.) — @SenAlexander
•Sen. Kelly Ayotte (R-N.H.) — @KellyAyotte
•Sen. John Barrasso (R-Wyo.) — @SenJohnBarrasso
•Sen. Max Baucus (D-Mont.) — @MaxBaucus
•Sen. Mark Begich (D-Alaska) — @SenatorBegich
•Sen. Roy Blunt (R-Mo.) — @RoyBlunt
•Sen. John Boozman (R-Ark.) — @JohnBoozeman
•Sen. Richard Burr (R-N.C.) — @SenatorBurr
•Sen. Saxby Chambliss (R-Ga.) — @SaxbyChambliss
•Sen. Dan Coats (R-Ind.) — @SenDanCoats
•Sen. Tom Coburn (R-Okla.) — @TomCoburn
•Sen. Thad Cochran (R-Miss.) — @SenThadCochran
•Sen. Bob Corker (R-Tenn.) — @SenBobCorker
•Sen. Jon Cornyn (R-Texas) — @JohnCornyn
•Sen. Mike Crapo (R-Idaho) — @MikeCrapo
•Sen. Ted Cruz (R-Texas) — @SenTedCruz
•Sen. Mike Enzi (R-Wyo.) — @SenatorEnzi
•Sen. Deb Fischer (R-Neb.) — @SenatorFischer
•Sen. Jeff Flake (R-Ariz.) — @JeffFlake
•Sen. Lindsey Graham (R-S.C.) — @GrahamBlog
•Sen. Chuck Grassley (R-Iowa) — @ChuckGrassley
•Sen. Orrin Hatch (R-Utah) — @SenOrrinHatch
•Sen. Heidi Heitkamp (D-N.D.) — @SenatorHeitkamp
•Sen. Dean Heller (R-Nev.) — @SenDeanHeller
•Sen. John Hoeven (R-N.D.) — @SenJohnHoeven
•Sen. James Inhofe (R-Okla.) — @jiminhofe
•Sen. Johnny Isakson (R-Ga.) — @SenatorIsakson
•Sen. Mike Johanns (R-Neb.) — @Mike_Johanns
•Sen. Ron Johnson (R-Wis.) — @SenRonJohnson
•Sen. Mike Lee (R-Utah) — @SenMikeLee
•Sen. Mitch McConnell (R-Ky.) — @McConnellPress
•Sen. Jerry Moran (R-Kan.) — @JerryMoran
•Sen. Lisa Murkowski (R-Alaska) — @lisamurkowski
•Sen. Rand Paul (R-Ky.) — @SenRandPaul
•Sen. Rob Portman (R-Ohio) — @robportman
•Sen. Mark Pryor (D-Ark.) — @SenMarkPryor
•Sen. Jim Risch (R-Idaho) — @SenatorRisch
•Sen. Pat Roberts (R-Kan.) — @SenPatRoberts
•Sen. Marco Rubio (R-Fla.) — @marcorubio
•Sen. Tim Scott (R-S.C.) — @SenatorTimScott
•Sen. Jeff Sessions (R-Ala.) — @SenatorSessions
•Sen. Richard Shelby (R-Ala.) — @SenShelbyPress
•Sen. John Thune (R-S.D.) — @SenJohnThune
•Sen. David Vitter (R-La.) — @DavidVitter
•Sen. Roger Wicker (R-Miss.) — @SenatorWicker

6 Responses to Wall of Shame – Senators the NRA Loves

  1. Scott says:

    Glad my Senators voted against it. The reason – it didn’t address the actual problem. It was a “feel good” bill. The checks would not have stopped the past shootings. I do not own any firearms nor a member of the NRA, but I think there is a way to adress the actual problem of handeling the transfer of weapons. We talk about the loss of life in the US, but we gladly ignore all the weapons we sent to Mexico for “Fast and Furious.” That’s where the real outrage should be. Not only did we allow straw purchases, we promoted it and it killed a lot of people because of it.

    The wall of shame is missing 2 Presidents and the current AG.

  2. Scott says:

    Want to add that you forgot to include Sen Harry Reid (D – Nev). Although procedural so he can try to bring it up at a later date since he will be on the Majority, he still voted “Nay”

  3. Scott says:

    Not sure what the link is for other than to promote an emotional response. I looked at the pictures, but I couldn’t find an image of Jaime Zapata. But what I did find was an image of Trayvon Martin. While Mr. Martin was a victim of gun violence, we do not know if it was a self-defense shooting. Perhaps we will never be satisfied with the results of the case when it finally ends. So instead of posting an emotional site (I know, advertisers go for emotions), lets look at the laws we currently have and push forward with those. Here is an interesting fact from Sen. Ted Cruz (R-TX) – In 2010, more than 15,000 fugitives and felons tried to illegally purchase a firearm. The Justice Department prosecuted only 44.
    (http://www.cruz.senate.gov/record.cfm?id=341418)

  4. Larry Parrot says:

    Not a single new law proposed would have kept Sandy Hook from happening. You liberals refuse to allow anything to be done to crazies and now you want more laws to punish citizens who did not break the law. Control, is the issue with you people and because of people like you I will never give up any of my rights.

  5. Bizzy Life Author Avatar Tim O'Leary says:

    Actually Larry – I think most liberals would agree that “crazies” should probably get mental health assistance – and also be prohibited from buying firearms. Most people also understand that if you have to reload a weapon – as opposed to having clips capable of firing hundreds of rounds at a time – it gives people time to respond accordingly. “We people” also believe it is a “right” to live in a clean environment with good education for all, and not to have to live in fear of “crazies” brandishing military-grade weapons.

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Posted in Politics

We Are Boston

I’m wanna tell you a story
I’m wanna tell you about my town
I’m gonna tell you a big fat story, baby
Aww, it’s all about my town

Yeah, down by the river
Down by the banks of the river Charles
Aw, that’s what’s happenin’ baby
That’s where you’ll find me
Along with lovers, buggers and thieves
Aw, but they’re cool people

Well I love that dirty water
Oh, Boston you’re my home…

“Dirty Water”, The Standells.

I know the city like the back of my hand. I was born in the Boston City Hospital, I lived in a housing project in Jamaica Plain, an apartment in Roxbury and a house in Hyde Park as my parents lifted our family out of poverty by working multiple jobs. My friends and I lived through Boston’s darkest hours during the bussing crisis of the mid-1970’s only to see our great city rise above the crisis.

I drove a taxi and a police cruiser around my city and was lucky enough to attend both college and law school here after I finished my four year stint in the Air Force. I live in a small town 35 miles west of the city now but I have always been a Bostonian. On Marathon Monday I was filled with rage as I checked in with family and friends to make sure that they were all safe, but as Susan and I watched the footage we both saw that regular Bostonians along with police and medical personnel were working hand in hand to save lives. Today I am saddened at the senseless loss of life but I am heartened that my fellow Bostonians are the kind of people who put others first. As I started my work out on Tuesday morning following the event I was watching Sportscenter to get a break from the non-stop coverage of the bomb blasts when I just broke down and cried. My tears are for my city and all that it means to me. My emotions flowed from rage, sorrow and a desire to do something to show the world how a Bostonian is expected to respond. I am frustrated at the thought of the unnecessary violence visited upon innocent human beings on Marathon Monday, but my sorrow will pass and be replaced by a resolve not to allow these cowards to win. I am so happy that the two morons who did this stuck around and saw that they did not terrorize this city; they served to sound a call to action. Oh sure, you may have had your moment….but we won the day. This is the city of Bunker Hill….we do not fear the likes of dogs like you.

To my dismay I saw yesterday that another moron, Nate Bell, a state representative in Arkansas, decided to politicize an attack on Boston when he made the following statement:

I wonder how many Boston liberals spent the night cowering in their homes wishing they had an AR-15 with a hi-capacity magazine?
~Nate Bell.

Mr. Bell you are the worst kind of an American because you see people of differing political views as being less than you, when the painful reality is that the good people of Boston, New York, Oklahoma City and Atlanta understand that it doesn’t matter where a person stands politically during a crisis, it only matters that they stand. Because you are so fundamentally ignorant of our people, and our home Mr. Bell, allow me to introduce you to Boston and the Commonwealth of Massachusetts.

On March 5, 1770 it was five Bostonians including Crispus Attucks who were killed as they stood up to the British in what became known as the “Boston Massacre”. I’ve walked on the very spot of that incident, and as an attorney I take great pride in the fact that our second American President, John Adams, represented one of the British soldiers in the trial that followed. It was Bostonians who first stood tall for America and who gave their lives so that someday a fool like you would have the right to suggest that we are cowards.
You would do well to remember that we are the descendants of the Minuteman. Our descendants stood up to the British army on April 19, 1775 and started a nation based upon principles that you likely know little about. I suspect that in all of your phony patriotism you haven’t walked on the fields at Lexington and Concord. I have walked those fields and marched in the parade which takes place at 5:30 a.m. on Patriot’s Day, our State holiday. My first Patriots Day parade was in 1967. Can you tell your children about the day when a son of Massachusetts fired the “shot heard round the world”?

We are Boston, America’s real first city; we hosted the British at the Battle of Breeds and Bunker Hill in Charlestown. Our forefathers held a Tea Party for the whole world. We are the people who stand tall for America every single time that the opportunity presents itself. On 9/11, Bostonians rushed to help our fellow Americans in New York City. Tell me what you did besides try to figure out a way to turn that attack on another great American city into political capital?

Americans have sent their children here to be educated at our colleges by the millions, and as a testament to the wonder of this place, a great many of America’s children have stayed because of what they learned when they came here. Our hospitals are among the best in the nation in treatment and medical research. We are among the nations’ best places for high-technology and bio-technology. Our people are well educated and diverse, but we take great pride in our Mayor who is a product of Boston’s blue collar neighborhoods. A man who makes up for his lack of eloquence with a deep commitment and a love for his city.

We are Boston, Mr. Bell. We speak in a dialect that is all ours and we take great pride that we have our own manner of speech. I can tell if I’m speaking with a Bostonian if she knows what a “tonic” or a “bubblah” is.

We are Boston, a place where people cry real tears whenever America has been attacked but who immediately wipe away the tears and take action. We are the place that produced the Massachusetts 54th Regiment, the first African-American unit called to action in the Civil War, they trained in the Readville section of Hyde Park, a section of Boston. We walk among the tombstones of America’s forefathers as a constant reminder of the sacrifices that have given fools like you the right to express the idiotic opinions you hold.

We are Boston. Where are you from, and what can you point to that makes you uniquely proud to be from there? We are the home of Harvard, MIT, Boston College, Boston University and at least 50 other colleges…We are the home of The Union Oyster House, Durgin Park and Legal Seafoods where we go for chowdah, baked beans and “lobsta”.

We are Boston, and we love our city in ways that you will never understand. On Monday April 15, 2013, I, like all people of this region, was filled with intense pride for the first responders and our medical professionals who saved so many lives. When our police officers hunted down the individuals who attacked us we came out and cheered for our heroes. We love who we are and what we represent and we laugh at short minded fools like you Mr. Bell. We are the people who line up every Patriots Day to celebrate the birth of our nation while you go about your day to day business. We commemorate America on the 4th of July by standing on our Esplanade and singing our national anthem and God Bless America at the top of our voices. The world needs to know that we are Boston and that there is zero chance that dogs who kill children and innocent people could ever think that we will be terrorize. It is disgraceful that Nate Bell, who likely calls himself a Patriot, would question our resolve or our courage because we don’t all see the need to be armed to the teeth.

We know our place as America’s first city, and we will not be cowed by the likes of dogs who sneak around placing backpacks next to children and families. We will also not back down from a fight with morons like you Mr. Bell. If I thought you were capable of learning I would invite you to come to our city so that you could see just how wrong you are about our people.

We will celebrate the lives of our fallen and we will pick up our wounded and we will show the whole world our pride for our police officers. We will then show the whole world how well American justice works as we prove to the world that we actually believe in due process and fairness. The terrorists’ corrupt ideals will be forgotten and what we will always remember are the names of the four innocent souls we lost.

Above all, we will line the Marathon route next year and we will sing our national anthem and are likely to chant “Yankees Suck” as a signal to our fellow Americans that we are still here, standing tall for America….like we always do.

 

15 Responses to We Are Boston

  1. Bizzy Life Author Avatar Tim O'Leary says:

    Great work Michael! And for anyone interested in learning more about Mr. Bell – or if you want to contact him – here is his bio and contact info: http://www.arkansashouse.org/member/256/

  2. Kathy Feeley says:

    Way to go Michael! You being one of the “Cellar Kids”, you are more than friend, you are family. and I am proud to have known you since your teenage years, the wise-ass FUNNY teenager, to become the man you are today. Well done my friend!

  3. Michael, No one could have said this better! I have known you a long time and everything is the honest truth ! We as Bostonions shall survive but not forget nor live in fear! As for you Mr. Bell we do not need assult guns ! but can string you up with rope you coward !!! Thank you Mike for telling this as it is !!

  4. Tom Stella says:

    Leave it to a blow hard politician to make a pathetic political statement out of such a tragic event. Just so you know mr. Bell, I was on Boston common Tuesday in broad day light waiting for something to do. I am a national guard soldier and even though they decided not to arm us, I was there with only my combat knife waiting for something to happen, because this is who we are in boston

  5. Bizzy Life Author Avatar Michelle Cardinal says:

    Michael, Tim read this to me last night while I was cooking dinner. I was floored! Thank you for such an wonderful post. You nailed it. All the sadness,yet prid coupoled with frustration at the stupidity of idiots who should not have access to a bully pulpit, all wrapped up with hope that “good people do something.” Boston has made us all proud and I for one, will stop covering up my missing “RRRR’s”

  6. Mike says:

    Michelle….just walk into the office and say you just “pahked the cah” by the “packie” where you bought a “grinda” and a “tonic”…..

  7. Catherine Simmons says:

    Michael, well said. I am too a proud Bostonian, and if I eva walk into your office I’ll tell you I did “pahk my cah” by the “packie” but I bought a “spuckie” with my “tonic” ;) instead of a “grinda”!!!!
    …..Cathy ( used to work with Kenny Ellis / the lil blonde!)
    Again, well said, VERY well said.

  8. Mike says:

    “spuckies” there was that place over in Lower Mills by Dot Ave…..

  9. Lori says:

    Very well said! Great job

  10. Lenny says:

    Well done. Spoken like a true Masshole. Not only did the State and Local Police give of themselves but so did the Army and Air Guard. The 26th Yankee Division (YD) was there for our natio in WW1 through OIF/OEF and were played a major role in securing the streets of Boston and Watertown while LE investigated and cornered the cowards.

  11. Bizzy Life Author Avatar Dennis O'Donnell says:

    Michael your rage is appropriate and with Boston Strong maybe what should have been a firestorm of political will from Aurora to Newtown might manifest itself in enough political courage to move the mountain. Our Senator Baucus showed no courage–and he will hear from the sane part of Montana on that vote.

  12. Bizzy Life Author Avatar Dennis O'Donnell says:

    Apparently Senator Baucus heard the thunder of the herd beginning to stampede demanding sane controls on weapons of war in the hands of people who might harm us and will not run for reelection. One name taken down from the wall of shame–the battle for better representation begins now–the 90% need to be heard

  13. Harriet says:

    Well said Mike.

  14. Nancy Lally Carroll says:

    Nice piece, Michael! You were one of my favorite NU Law co-op students at MLCFG&P back in the day! Glad to see you’re doing well.

  15. Mike says:

    Thanks Nancy….I hope all is well with you.

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Posted in Life

Don’t Ask If You Don’t Care

Every few days I receive another request to complete a customer service survey. My banks, financial institutions, airlines, car companies, credit card companies, even my doctor’s office all want to know how they are doing.   And at first it sounds great.  I love companies that want to continually improve their customer service and accordingly seek feedback. The problem….

After I take the time from my day to give them feedback, there is almost never a response.  

I could understand this if all I was doing was telling them all how terrific they were doing, but becaure I appreciate straight talk from clients, I tell them the truth, and sometimes complain about sub-par service.

Last month I had a terrible experience with United Airlines.  They lost my luggage – resulting in me missing an important meeting  – the main reason for my travel.  Their customer service department (manned by people in India with a very limited command of the English language) were not only not helpful – but actually made the situation worse.  I complained on the survey – but never heard a word.

Two months ago my medical clinic – OHSU – made me wait over two hours for a five minute appointment.  So the next day when they sent a customer satisfaction survey I expressed my dissatisfaction.  Never heard a word from them.  But if you do really want to hear from OHSU – I suggest paying your bill three days late.  That department is very focused on reaching out to their patients.

The impact of not following up on a customer complaint just compounds the initial dissatisfaction.  It makes the organization appear more disorganized – even more callous.  To the consumer the statement is “we send out these surveys because it makes us appear like we care – but we really don’t.”

One Response to Don’t Ask If You Don’t Care

  1. Scott says:

    Get a parking ticket up on “The Hill” and they will hound you as well. I will say that a few years ago I complaind about the service I received at McDonalds and within 2 days, I was actually contacted by the owner. It made me want to continue to do business with them. There are a few companies that seem to care and i agree that most of the time, the survey seems like a waste.

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Posted in Customer Service